https://www.modernanalyst.com RSS feeds for Business Analyst Community & Resources | Modern Analyst 60 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5671/The-Future-of-Insurance-Canada-Registration-is-live-for-Reuters-Events-C-Suite-driven-online-event.aspx#Comments 0 https://www.modernanalyst.com/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=177&ModuleID=832&ArticleID=5671 https://www.modernanalyst.com:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=5671&PortalID=0&TabID=177 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5671/The-Future-of-Insurance-Canada-Registration-is-live-for-Reuters-Events-C-Suite-driven-online-event.aspx Reuters Events have launched their flagship Canadian insurance event, The Future of Insurance Canada. This online meeting represents the industry’s most senior strategic conference, uniting top decision makers from across the insurance ecosystem. This one-of-a-kind event comprises of 2 days of C-level-led, executive discussion focussed on the huge wave of innovation in the Canadian market. This includes the challenges and opportunities that are presented to the insurance sector in North America right now. With so many opportunities for growth within the insurance landscape, now is the time for decision makers across all insurance lines to collaborate and realign strategies for innovative tech, customer engagement, product development and more. Visit the website to and register your attendance today There has been an incredible reaction from the industry to this virtual summit with CIOs, CTOs, Heads of Innovation, Product and Claims from organizations like Aviva, Canada Life, Co-Operators, Desjardins, Manulife and Sunlife getting onboard. We are also very pleased to welcome CEOs to the stage including Irene Bianchi of Peel Mutual and will hear from many CEOs from Canada’s Top 30 Carriers. Canada is certainly at a critical juncture right now; 2020 throwing up huge challenges but also opportunity to fast-track innovation and create digitally empowered customer-centric products and services. Those joining the online summit will profit from engaging in panel debates on the following topics (amongst others): The Digital Age Is Now You Are Only as Good as Your Data Flawless Customer Experiences Products That Stand Alone The Perfect Time to Invest Visit the website to and register your attendance today Reuters Events recognises not only the overarching challenges facing the industry, but also the individual obstacles within each sector. With an agenda that takes a focussed look at issues within each insurance line such as smart homes, business interruption, healthcare data sharing and beyond, as well as a birds-eye, collaborative view of the insurance landscape in its entirety, The Future of Insurance is truly an unmissable event for all carriers. The Future of Insurance Canada 2020 will invite the entire Canadian insurance community to tune in in November. The online material and interactive sessions will provide insurance executives a unique opportunity to align strategies on product development, innovative tech and customer engagement so that the new age of insurance can be realized. For more information, please visit the website or get in touch with a member of the Reuters Events team. More information can be found on the website https://events.insurancenexus.com/canada/ cjennings20 Mon, 17 Aug 2020 08:38:00 GMT f1397696-738c-4295-afcd-943feb885714:5671 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5575/The-Connected-Approach-Delivering-Better-Customer-Service-At-Scale.aspx#Comments 0 https://www.modernanalyst.com/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=177&ModuleID=832&ArticleID=5575 https://www.modernanalyst.com:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=5575&PortalID=0&TabID=177 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5575/The-Connected-Approach-Delivering-Better-Customer-Service-At-Scale.aspx For 77% of insurance providers, better, faster, more intuitive service and better customer retention is the stated goal. These companies have their focus where it should be because the research shows clearly that it is the quality of the customer experience that drives growth, grows profits, and cultivates loyalty. These companies are responding to our ground-breaking report; The Connected Insurance Report for insights and strategies from leading carriers. Here, top insurance providers are learning how to speed up improvements in customer engagement with the most effective strategies available. The Connected Approach pairs customer-facing technologies with advanced information technology to make existing insurance companies more attentive to the customer’s thoughts and needs, more responsive, and vastly more intuitive. We listened to over 1,200 industry executives, gathering thought leadership from industry leaders like AXA, American Modern, Manulife, and more. Here’s a brief sample of what they told us: Providers must understand and interpret changing customer expectations: As competition from challenger brands and other sectors intensifies, providers must leverage the tools to satisfy and exceed rising customer expectations Providers need to leverage non-traditional modes of communication such as SMS, chatbots and mobile apps as more than just a means of improving customer communication, but also as powerful new sources of market intelligence Providers must develop and maintain the human touch: Maximize the expertise of your team with the optimized tools and the available case studies which demonstrate their success The connected approach is about filling in the gaps in customer service with intelligent tools that deliver real answers and to engage real professionals at the right time - when the customer needs it most. At a time when customers expect convenience, and fierce competition from all angles is on the rise, it is no longer enough to rely on loyalty or brand recognition. Does your digital innovation strategy take customer experience to the next level? The world’s most competitive insurers are working with Insurance Nexus right now to build out these systems and develop these capabilities, while the rest are putting their customers on hold. To learn more about how the connected approach is driving innovation and boosting customer experience, see our detailed report on The Connected Approach by Insurance Nexus, here.   This report is being run in association with the upcoming Connected Insurance USA 2020 Summit, an event by Insurance Nexus, a Reuters Events Company. Expecting more than 700 attendees from across the North American insurance ecosystem, Connected Insurance USA is the premier gathering for insurance leaders Providing you with strategies to transform each core pillar of Product Development, Innovative Tech and  Customer Engagement to deliver what the connected customer is demanding: personalized products, real-time engagement and seamless service. For more information, please visit the website or get in touch with a member of the Insurance Nexus team.   Contact: Ira Sopic Global Project Director Insurance Nexus T: + 44 (0) 207 422 4363 E: ira.sopic@insurancenexus.com ### About Insurance Nexus Situated between London's Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry. cjennings20 Tue, 07 Apr 2020 08:15:00 GMT f1397696-738c-4295-afcd-943feb885714:5575 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5484/Webinar-Allstate-Nationwide-and-Liberty-Mutual-on-Carrier-OEM-Collaboration.aspx#Comments 0 https://www.modernanalyst.com/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=177&ModuleID=832&ArticleID=5484 https://www.modernanalyst.com:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=5484&PortalID=0&TabID=177 https://www.modernanalyst.com/Resources/News/tabid/177/ID/5484/Webinar-Allstate-Nationwide-and-Liberty-Mutual-on-Carrier-OEM-Collaboration.aspx The wheels are now in motion and it’s sure to be an interesting journey. OEMs, insurers and new market entrants are all jockeying for position. The question is how do industry players identify a roadmap through new and different business models, data exchanges and partnership structures, that lead to workable, exciting new ecosystems; one able to deliver on customers’ high and still rising needs and expectations. Sanjeev Mirle, Managing Director, Automotive & Mobility Strategic Partnerships, Liberty Mutual Insurance, a contributor to the upcoming Insurance Nexus by Reuters Events webinar on “Auto Insurers, OEMs and Supply Chains: Collaborating for the New Consumer” had this to say on the topic: “Insurance can be a natural extension of many OEMs’ brand promise of safety, convenience, and peace of mind. The growth of advanced safety systems, connected vehicle data and analytics, and online shopping for both vehicles and insurance is prompting collaboration across the auto and insurance industries to create new business models and differentiated value for their shared customers.” Be sure to join the free webinar now “Auto Insurers, OEMs and Supply Chains: Collaborating for the New Consumer” (December 6nd, 10.00 Central US time). Simply register for free here. The free to listen to session which will also canvass opinions from: Stephen Applebaum, Managing Partner, Insurance Solutions Group (Moderator), Pete Frey, Commercial Telematics & Connected Business Director, Nationwide and Clint Marlow, Director, Allstate. Key lines of questioning and debate will include the challenge of leveraging real core competencies to successfully navigate disruption and connectivity and Inter-and-cross industry partnerships; their selection, design and execution being the key differentiators. Data privacy and security are also critical; and understanding the design for these new “rules of the road.” The session moderator, Stephen Applebaum feels this topic is a critical area for modern carriers to consider: “‘Gradually, then suddenly’ best explains how the demand for totally new and very different relationships have emerged between auto insurers, OEMs, collision repairers and the broad transportation industry supply chain – all focused on the new consumer and the data-rich connected vehicle ecosystem. The question is no longer if, but how?“ What role will you play as part of a mobile, information-rich and profitable working relationship that will serve your common customers? Join the free webinar today, and if you can’t listen live you can still access the recordings. Simply register for free here. For more information please contact Graham Proud: Graham Proud Insurance Nexus by Reuters Events Tel: +44 (0)20 7375 7221 graham.proud@insurancenexus.com About Insurance Nexus Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry. Insurance Nexus by Reuters Events is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK cjennings20 Tue, 19 Nov 2019 11:21:00 GMT f1397696-738c-4295-afcd-943feb885714:5484